![]() ![]() Full packaging (including sleeves with serial numbers) including any components provided with the unit i.e charging cables (consumable items are exempt unless fault is present from D.O.P/ Unused condition).An itemised list of items being returned including a description of the fault with each item.Anything outside of this timeframe will not be able to be dealt with by us and we would recommend contacting the manufacturer directly.įirstly we ask you to do your best to resolve any issues you may have with the items in store, as many issues with e-cigarette kits arise from user error or requiring a simple change of coil. These will be put through our normal returns system, If a product specifies that the warranty period is longer than 90 Days, you must contact us prior to returning goods to us so we can ensure they follow the correct protocol. This means that in the first 90 days from date of purchase from us, you are free to return any goods that are found to be faulty from manufacturing defects as described below. ![]() ![]() We operate a strict returns policy which must be adhered to.Īll products supplied by BKS Tradeline LTD are subject to a 90-Day returns policy. If you have any questions or queries then please contact us either by email or call directly.Īt BKS, in order to process returns we require the following: -ĭue to the increasing amount of non-faulty items being returned & the increasing amount of products being returned which have not been originally supplied by ourselves (Including a percentage of FAKE products). This is the most recent update to the Returns Policy here at BKS Tradeline LTD. Please read through the following information throughly. ![]()
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